These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
Do you have multiple business owners or need to add additional users to access the talech Mobile app? This article provides instructions on how to add users, also known as employees, directly within talech Mobile.
talech.com is another location to create and manage employees for your talech account. The following are additional resources on how to use talech.com to manage employees along with their roles.
| Note: A talech Mobile user created within the app will automatically be assigned an Admin role. Admin roles have full access to talech Mobile and talech.com. |
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How to add users from the talech Mobile app
- Log into the talech Mobile app.
- Select the Business icon
on the right side of the Dashboard screen.
- Select Users.
- Select the + icon
to add a new user.
- Add the new user’s details. The list below describes what details to provide for the new user. *An asterisk indicates a required field.
- First Name* - The user's first name.
- Last Name* - The user's last name.
- Set 6 Digit PIN & Confirm PIN* - A unique pin used to access the user's account on the app.
- Employee Number* - A unique number to identify the employee.
- Email* - A unique email the user can access to receive an email for multi-factor authentication (MFA).
- Phone Number (Optional) - The user's phone number.
- Description (Optional) - Provide additional information regarding the user.
- Select Save in the top right bar.
- The user will receive an email with temporary credentials to access talech Mobile and talech.com.
- Have the new user log in with the temporary password and create a new password to use going forward.
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Frequently Asked Questions
When creating a new user, the following are common frequently asked questions.
Why has the new user not received the welcome email?
There may be a few reasons why the new user has not received the welcome email containing their temporary password. Here are some ways to troubleshoot the issue.
- Email spelling - Confirm that the email address entered for the new user is correctly spelled.
- Spam folder - Have the new user check their email's spam folder for the welcome email. Have them look for either an email with the subject line of "Welcome to talech" or an email address from notify@talech.com.
- Safe Sender - Have the new talech user add notify@talech.com to their safe senders list on their email that is used for their talech user account. For instructions on how to do this, please refer to the email application that is associated with the user's email address.
Why am I getting an HTTP 401 error when I attempt to log in with the new user credentials on the talech Mobile app?
If the new user was just created and the temporary login credentials are giving an "HTTP 401" error in the talech Mobile app, the user's account is still being created (provisioned) within the talech system. Have the new user wait and attempt to log back into the talech Mobile app later.What role do talech Mobile app users have?
When a new user is created, it is automatically assigned to an Admin role. This provides the user access to the account on the talech Mobile app and talech.com.I have multiple business owners. How can they access talech Mobile?
If you have multiple owners or staff that need to access talech Mobile, follow the instructions in this article to add them as an additional user to the account. With their user credentials, they will be able to access both the talech Mobile app and talech.com. If they do not need access to talech.com, configure their employee role within talech.com. See Creating and Editing Employee Roles for more information.
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Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura