These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
All talech users are required to utilize the latest version of the talech Register, talech Mobile, and talech Terminal applications on their devices. This article will provide the minimum app versions for each of the talech products.
Why is the talech update required?
Using the latest version of these talech applications ensures you are receiving timely, automated support updates while also providing you with access to the most updated features and functionality to help run your business. Using the latest versions of the talech Register and talech Mobile applications are required to access your account.
What version of the talech app do I need to be on?
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Register type
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Minimum version of app
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Minimum version of Operation System (OS)
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How will the update work?
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iOS Mobile
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5.14.1
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16 or greater
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You will receive a prompt in talech Mobile notifying you of a required update and be directed to the Apple App Store.
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Android Mobile
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5.11.1
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10
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You will receive a prompt in talech Mobile notifying you of a required update and be directed to the Google Play Store.
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iOS Register
| 7.4.0 |
15 or greater
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You will receive a prompt in talech Register notifying you of a required update and be directed to the Apple App Store.
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|
Android Register
| 9.2.0 |
AN 9 or greater
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For talech Register and Poynt devices, the update will occur automatically. If you are on a version of talech Register below the minimum version, please contact support to get your application update
For Moby register devices, you’ll need to download and install the latest software.
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talech Terminal
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1.12.0
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AN 10
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If the device is left on and connected to Wi-Fi (as recommended), the update will occur during the device’s daily HEM call updates. Once updated, you’ll need to sign back in to the talech Terminal app, as the update will sign you out.
If the device is powered off during the update period, or the device is not connected to Wi-Fi, perform a manual TEM call to initiate the update through the HEM server. Instructions for this manual process can be found in talech Terminal Troubleshooting in the section, Issue: Need to update app for talech Terminal card reader update.
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How do I update the talech Mobile app?
Update your talech app in the Apple App Store or Google Play store.
Does my Apple device support the latest version of the talech applications?
The latest version of the talech Register and talech Mobile will require an Apple iOS 15 (or greater) operating system. Any devices operating on iOS 14 or earlier will not be compatible with the latest versions of talech applications required. Below are some recommended options to address this.
Option 1:
While we recommend that customers replace their iPad or iPhone with one that uses an iOS 15 operating system to access the talech applications, upgrading to an iOS 15+ will help avoid future issues as operating systems continue to age and no longer be maintained by Apple Support and talech.
Option 2:
Another option is to switch to an Android device. If you need assistance determining the best device for your business, you can reach out to your sales representative to learn more
Does my Android device support the latest version of the talech applications?
talech Register only supports AN 9 or greater. Any devices running a version of Android lower than AN 9 will not work.
Does the firmware of my card reader need to be updated?
Some card readers you use with talech Register will need to have their firmware updated to work with the most recent version of the application. See the article, Card Reader Updates for more information on how notifications will appear when a card reader update is available.
For other card readers the firmware update automatically starts or notifies you to begin the update once a transaction is run after the application is updated. After you update your talech Register application, run a test transaction to check for and initiate the firmware update.
If your firmware update doesn’t start automatically after a test transaction, search for your card reader on help.talech.com to find more information on firmware updates specific to your reader.
| Important! Plan to update your firmware at the end of the day (or during off hours) as it may take a while to update. |
Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura