Phone payments
Let customers complete a purchase with a real person on the line—clearly, securely, and without friction.
Mr. Johnson — calling to complete his purchase
Sylvia — customer sales representative
A real checkout over the phone
Mr. Johnson wants to buy a gift for his wife before their anniversary. He has already picked the item from your catalog, but he prefers to speak with someone instead of typing card details into a form alone.
He calls your main line and reaches Sylvia, a customer sales representative. Sylvia confirms the product, shipping address, and total—including tax and any gift message. Mr. Johnson feels confident because Sylvia walks him through each step and answers his questions in plain language.
When it is time to pay, Sylvia uses Paytura-backed phone payment workflows so Mr. Johnson never has to read his card number on a recorded line. Depending on your program, that may mean a short payment link by text or email, or a guided IVR handoff—always aligned to your security and PCI scope.
Within a few minutes the payment authorizes, Sylvia emails a receipt, and Mr. Johnson hangs up knowing his wife’s gift is on the way. Your team captured revenue that might otherwise have walked away from an abandoned cart.
Why phone payments matter
- High-touch sales for gifts, upgrades, and premium services
- Accessibility for customers who are driving, multitasking, or uneasy with self-serve checkout
- Consistent reporting alongside your other Paytura acceptance channels
Hear a sample IVR session
Listen to an example of how an interactive voice session can sound when a caller is guided through payment steps. The file must live at wwwroot/audio/IVR Session.mp3 (same spelling as shown).