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Card Reader Updates

talech equipment help: Card Reader Updates

Equipment Help (talech) FAQ

Keeping your card reader updated is important so that you can benefit from the latest maintenance and bug fixes and ensure that the device is in compliance with card brand standards. 

This article will show you the various ways talech software will alert you to an available card reader update so that you can take advantage of the update at your earliest convenience.   

In this article

General notes

Periodic updates of your card readers occur throughout the year when a new version of the talech Register app is released or a certificate update for the card reader is released. If you’ve been notified of an upcoming card reader update, make sure you follow the recommendations closely so that you have the least number of interruptions when processing transactions.  

talech Register app updates 

Some card readers update automatically or upon first connecting or running a transaction after an update is released. Other card reader updates will be prompted from the talech Register/talech Mobile app which we provide examples of in this article below. Refer to these examples to see how you’ll be notified of an update so you can take care of it as soon as possible to avoid any business interruptions.  

Certificate updates 

For the Ingenico iPP320 and Ingenico Lane 3000 card readers: Certificate updates occur automatically overnight if your talech Register app is left open and in the foreground. We recommend leaving the talech Register app in the foreground at close of business so that any updates can be automatically applied so your card reader is always ready to use. 

Closing the talech Register app or navigating away to a different app overnight will stall any automatic updates. The update can still be applied but will require you to update and reboot the reader upon connecting to the card reader first thing the next day.  

The iPP320 requires two reboots after a certificate update and the Lane 3000 requires one reboot. It takes approximately 1-2 minutes for the card readers to reboot.  

 

Card reader updates on talech Register 

Moby 5500 

Notifications 

If you use a Moby 5500, here are few ways you’ll know your card reader needs to be updated.  

  • From the Register Dashboard: After logging in as an admin with email or PIN, a notification appears informing you the card reader needs to be updated.  


update message notification popup. 

 

  • From the charge screen for Credit or Gift: A red information icon and message located right above the Charge button for credit/debit or gift card transactions.  

card reader update message on the charge screen.   

 

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Update the reader 

It’s important that you don’t navigate away from the talech Register app while the update is in progress. Updates can take approximately 5 minutes. The card reader will not be available while the update is in progress.  

  1. Tap Begin Update on one of the notification screens. 

  2. Wait for the update to complete. Don’t navigate away from the screen or turn off your point-of-sale device while the update is in progress.  
  3. If the update was successful, tap Done. You can now use your card reader to process transactions.  

 

update complete message.

 

  • If the update was unsuccessful, tap Retry. Make sure you stay on the update screen and don’t navigate away until the update is completed.  
  • If the update fails again, contact customer support at support@talech.com for help.  

 

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Lane 3000 and Link 2500 

Notifications 

If you use a Lane 3000, here are few ways you’ll know your card reader needs to be updated.  

  • From the Register dashboard after signing in: After logging in as an admin with email or PIN, a notification popup appears informing you that the card reader needs to be updated.  

 

card reader update popup message.

 

  • From the charge screen for Credit or Gift: A red information icon and message located right above the Charge button for credit/debit or gift card transactions.  

card reader update message on the charge screen. 

 

Update the reader 

You can’t use the card reader while the update is in progress, but you can still process transactions that do not involve the card reader. It’s important that you don’t navigate away from the talech Register app while the update is in progress. Updates can take approximately 20 minutes.  

  1. Tap Begin Update on one of the screens where you are notified of the card reader update.  

  2. Wait for the update to complete. Don’t navigate away from the screen or turn off your point-of-sale device while the update is in progress.

When the update successfully completes, a popup notification appears. Tap Done. You can now use your card reader to process transactions. 

If the update fails, contact customer support at support@talech.com for help.  
 

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Card reader updates on talech Mobile 

Link 2500 and Moby 5500

Update notification from dashboard

When an update is available, a notification pops up while on the dashboard that you reader needs to update. Tap Begin Update.  

Follow the menu prompts until the update is complete. Do not navigate away from the app or close the app while the update is in progress. It may take between 4-15 minutes depending on which card reader you have.  

Update notification during card transaction 

When an update is available, a notification appears when trying to run a card transaction that your reader needs to update. Tap Begin Update.  

Follow the menu prompts until the update is complete. Do not navigate away from the app or close the app while the update is in progress. It may take between 4-15 minutes depending on which card reader you have. 

Examples of the notifications and menu prompts

Link 2500 


begin, in progress, and complete update messages.   

 

Moby 5500 

 

 
begin, in progress, and complete update messages.
 

Datecs 

For merchants in Europe, when an update is available for the Datecs, a notification pops up after signing in or during a card transaction. The update starts automatically. Follow the menu prompts until the update is complete. Do not navigate away from the app or close the app while the update is in progress. It will take approximately 30 seconds to complete.  

 

card reader updates.

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Issues with the update?

If you are having issues updating the software, please refer to the applicable sections below depending on the type of register and card reader you are using.

iOS Register card reader update failed troubleshooting

Card reader connection issues

Applicable Error Codes: 7003, 7004, 7006, 7009, 7010, 7024, 7028, 7034, 7048

Cause: The card reader is unable to communicate with the talech Register application. 

Troubleshooting: First check to see if the card reader has been properly connected to the application using the specific card reader instructions below. 

Lane 3000 [network connection]

  1. In Register, navigate to Back Office > Card reader > check that Lane 3000 selected. 
  2. Check that the IP address in the register matches the IP address in the reader. 
  3. Ensure the port on register and reader is set to 12000. 
  4. Restart the reader and check again to see if the IP address remained the same. 
  5. If the IP address changed, the reader's previous IP address was assigned to another device and you will need to restart.
  6. Confirm that other registers are configured to the same Lane 3000. 
  7. Check the network status symbol on the top left of the reader.
    1. Green network symbol on reader = Connected to network.
    2. White network symbol on reader = Not connected to the network.
      1. If white, check the network is connected to the reader. 

IPP320 [network connection]

  1. To reboot, hold the # + Yellow Button until the screen blanks.
  2. During bootup, the screen will display copyright information. At this screen, enter 2634 > press Green Button on the pin-pad.
  3. When successful, the reader will display Press F For Menu.
    1. If the reader continues to boot to the 'Welcome' screen, reboot the reader and try again.
  4. Set the communication type by selecting:
    1. 3 - TDA.
    2. 0 - Configuration.
    3. 0 - Communication.
    4. 0 - Select Comm. Type.
    5. 2 - Ethernet.
    6. Press the Green Button to save.
  5. Setup the Ethernet connection.
    1. From the Comm. Type menu, press the Red Button to return to the Communication menu.
    2. Select 2 - Ethernet Settings > 0 - Connection Method > 1 – Server.
    3. Press the Red Button to return to the previous menu.
    4. Select 1 - DHCP > 0 – Auto.
    5. Press the Red Button to return to the previous menu.
    6. Select 9 - IP Port.
    7. Verify the setting is 12000 (the default value).
    8. Press the Green Button to return to the previous menu.
    9. Select > 11 – SSL.
    10. Set the option to Yes.
  6. Press the Red Button four times to go back to the home screen. At the top-level, the reader will prompt you to Save and Reboot. Select 1 - Yes.
Note: The reader may stay on this screen for a moment after pressing the yes button.

Link 2500 [Bluetooth]

  1. Quickly enter 0001 on the keypad and select 3-Bluetooth Parameters > 2-Phone Pairing to put the Link/2500 in pairing mode.
  2. Navigate to the iPad Settings and select Bluetooth.
  3. One of the options should begin with LK2500. Tap on this.
  4. If you are presented with a Bluetooth pairing request, select Pair. Confirm the pairing request on the Link 2500 device (if prompted).
  5. If successful, you should see LK2500 device paired.
  6. Log into the talech app and navigate to Back Office > Settings > Card reader.
  7. Select Link 2500 as your card reader
  8. Run a test a transaction for $0.01.

Moby 5500 [Bluetooth]

  1. From your iPad, go to the Settings. 
  2. Ensure Bluetooth is toggled to the On position. 
  3. Turn on the Moby/5500 by pressing and holding the power button at the top of the device until a red light appears next to it. 
  4. Release the power button. A flashing blue light should appear next to the red power light. Your Moby/5500 is now in pairing mode.
  5. On your iPad, navigate to the talech Register app dashboard and select Back Office. 
  6. Select Settings > Card Reader > Moby/5500. 
  7. Select Pairing Instructions > swipe left for instructions. 
  8. Confirm that numbers on your iPad match the 8-digit serial number found on the back of the Moby/5500.
  9. Press and release the power button on the Moby/5500 immediately after.
  10. Select Start Pairing.
  11. Once you’ve validated the card reader is connected correctly. Force close the talech Register app and reopen to start the update again. 
    1. If your iPad has a home button on the bottom of the screen:
      1. Force-quit the application by double-tapping the home button on the iPad. 
      2. Swipe up on all windows including the talech Register application. 
      3. Re-launch the talech Register app and attempt to start the transaction again. 
    2. If your iPad does not have a home button on the bottom of the screen:
      1. Swipe up from the bottom of the screen and hold your finger in position. All open apps should be displayed. 
      2. Swipe horizontally until you see talech Register. 
      3. Swipe up on the talech Register app card to force quit.
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SSL connection errors

Applicable Error Codes: 7074, 7075, 7076, 7077, 7078, 7079, 7080, 7081, 7082, 7083, 7084, 7085, 7086, 7087.

Cause: The card reader cannot connect to payment servers. This will only occur with network connected card readers [Lane 3000 and iPP320]. 

Troubleshooting: To fix this issue, toggle the SSL on and back off on the device by using the specific card reader instructions below. 

Lane 3000

  1. Press and hold the yellow button until prompted to reboot the reader. Select 1–Yes to reboot the reader and wait for the welcome screen to prompt.  
  2. Enter 0001. 
  3. Select Ethernet parameters and press the green button.
  4. Select 7-SSL Mode.
  5. Select 1-None to change the SSL Mode to none. 
  6. Press the yellow button until prompted to restart the card reader. Select 1-Yes to reboot.
  7. Repeat steps 2 through 4 to get to the SSL settings. Select 3-TLS 1.2 to toggle SSL back on. 
  8. Press and hold the yellow button until prompted to restart the card reader. Select 1-Yes to reboot.

IPP320

  1. Press # + red button on the reader to reboot.
  2. During bootup, the screen will display copyright information. At this screen, enter 2634 > press the green button.
  3. When successful, the reader will display Press F For Menu.
    1. If the reader continues to boot to the 'Welcome' screen, reboot the reader and try again.
  4. Select 3-TDA > 0–Configuration > 0-Communication > 2-Ethernet Settings > 11-SSL.
  5. Change the setting to No > press the green button to save
  6. Press and hold the red buttons until the reader displays Save and Reboot?. Select 1-Yes.
  7. Repeat steps 1-2 to get the SSL settings menu. 
  8. Change the setting to Yes > press the green button to save
  9. Press and hold the red buttons until the reader displays Save and Reboot? Select 1-Yes.
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General failed update message

Applicable Error Codes: 7072.

Cause: The Cancel button was pressed during the update process. 

Troubleshooting: Select the Retry button on the failed update message. 

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Card reader failed message

Applicable Error Codes: 7013, 7014, 7016, 7017, 7049, 7050.

Cause: Something went wrong with the card reader during the update. 

Troubleshooting: Two options outlined below.

Option 1

Force close the talech Register app and reopen by using the following instructions. 

  1. If your iPad has a home button on the bottom of the screen:
    1. Force-quit the application by double-tapping the home button on the iPad. 
    2. Swipe up on all windows including the talech register application. 
    3. Re-launch the app and attempt to start the transaction again. 
  2. If your iPad does not have a home button on the bottom of the screen:
    1. Swipe up from the bottom of the screen and hold your finger in position. All open apps should be displayed. 
    2. Swipe horizontally until you see talech Register. 
    3. Swipe up on the app card to force quit. 
  3. The card reader update modal should display. Continue with the card reader update.  

Option 2

If force closing and reopening the talech Register app did not resolve the issue, restart the card reader by following the instructions below and then try option 1 again. 

Lane 3000: Reboot by holding down the # + yellow buttons together until the device reboots. 

IPP320: Reboot by holding down the # + yellow button until the screen blanks.

Link 2500: Reboot by holding down the yellow button + # button until it reboots.

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Other error codes

Applicable error code: 7008.

Cause: The card reader could not complete the reboot during the update. 

Troubleshooting: Reboot the card reader using the following instructions for your specific cared reader. You may see the update modal on the application briefly while the card reader finishes the update. 

Lane 3000: Reboot by holding down the # + yellow buttons together until the device reboots. 

IPP320: Reboot by holding down the # + yellow button until the screen blanks.

Link 2500: Reboot by holding down the yellow button + # until it reboots.

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Additional troubleshooting

Additional troubleshooting details for your specific card reader can be found in the articles below:

 
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Need more help?

  • talech training & device support: 1-888-995-1998
  • Paytura merchant support: 1-855-4-PAYTURA or contact Paytura

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