Link 2500 Set Up with talech Mobile

This article only applies to talech on mobile in North America.

Hardware & Printers FAQ

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

This article only applies to talech on mobile in North America. If you need help pairing with a register, please refer to Link 2500 Set Up with talech Register.
 

Register Type

  • Mobile

Region

  • USA

  • CA

Tier

  • Mobile

Business type

  • Quickserve

  • Retail

  • Service

Important! Low charge on either the phone or the card reader can cause connectivity issues and may inhibit or delay payment processing. Additionally, an out-of-date OS version may prohibit or interfere with card reader pairing.

Before proceeding, please ensure the following:

  1. Both your phone and card reader are fully charged while taking payments.
  2. The phone does not have any pending software updates. If there are software updates, update before proceeding.

How to pair your link 2500 with talech Mobile

  1. Log in to your talech Mobile app and go to the home page.
  2. Select Settings > Card readers.
  3. Tap the + (plus) button to add a card reader.
  4. Select Link/2500.
  5. An in-app pairing Guide will appear in the talech Mobile app and walk you through the pairing process.
Note: Please refer to the detailed steps below to follow along with the in-app pairing guide. 

In-app pairing guide

  1. Press and hold the green button until the Link/2500 turns on. Allow a few moments for the device to load the welcome screen.
  2. Type in 0001 to open the ADMIN MENU (if you don't see this then you will need to select 0003 instead).
  3. Press 1 to select Communication Type. 
  • If Bluetooth is already selected (4 – Bluetooth or 5-Bluetooth_PCL are acceptable), press the red button and continue to the next step.
  • If Bluetooth is not selected, tap Bluetooth not selected? on the in-app guide on your phone.
    1. On the Link/2500, Press 4 – Bluetooth or 5 – Bluetooth (whichever option you see).
    2. Press and hold the red button until Save and Reboot appears.
    3. Press 1 to confirm.
    4. Wait for the reader to reboot, then tap Continue on the in-app guide on your phone and proceed to the next step.
  2. Look in the upper left corner of the Link/2500 display for a Bluetooth icon.
  • If you see the Bluetooth icon, proceed to the next step.
  • If you don’t see the Bluetooth icon, tap Not seeing a Bluetooth icon? on the in-app guide on your phone.
    1. On the Link/2500, press 0001 (or 0003 if that’s what worked earlier).
    2. Press 3 – Bluetooth Parameters.
    3. Press 1 to switch on Bluetooth and wait for the Bluetooth icon to show in the upper left.
    4. Press Continue and proceed to the next step.
  2. Type in 0001 (or 0003 if that’s what worked earlier) to open the ADMIN MENU.
  3. Select 3 – Bluetooth Parameters.
  4. Select 1 – Pair or 2 – Phone Pairing (whichever option you see). If a QR code displays, press any button to continue.
  5. The Link/2500 displays the device name. Navigate to your phone’s Bluetooth settings.
  6. Ensure that your phone’s Bluetooth is turned on.
  7. In your phone’s Bluetooth settings, locate the Link/2500’s device ID and select it (it should match what’s displayed on the Link/2500).
  8. When a PIN or passkey prompt displays on your phone, press the green button on the Link/2500 and then the Pair button on your phone.
  9. The Link 2500 should show as Connected in your phone’s Bluetooth settings and a success message should display on the Link/2500.
  10. Return to the talech Mobile app. Follow Run a Test Transaction on talech Mobile to ensure your Link 2500 is successfully connected.
Important! You may be prompted to update the firmware when you run a test transaction, or the update may begin automatically when you return to the talech Mobile app.

Update the Link 2500 firmware

  1. If you receive a prompt to update the Link 2500, allow the update to run.
  2. Keep the talech Mobile application running during the update and do not use the phone or the card reader to avoid interrupting the update and damaging the firmware.
  3. The update can take up to 25 minutes to run.
  4. When the update is complete, you’ll see a pairing success screen.
  5. Follow Run a Test Transaction on talech Mobile to confirm your Link 2500 is successfully connected and ready to process payments.
Note: The Link 2500 V1 is a supported device, however, if an issue arises and the device is determined to be faulty after exhausting all troubleshooting steps, a direct exchange for the same device is not available. Instead, an exchange must be made for a Link 2500 V2 device.

 

Need more help?

  • talech training & device support (24/7): 1-888-995-1998
  • Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura

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