Return or Refund an Item on Poynt or Newland Register

Return an item

The steps below will walk you through how to return an item in talech Register:  

1. Navigate to Orders > Closed. Using the magnifying glass in the upper right-hand corner, search for the: 
   1. Order Number
   2. Customer Name from a Customer Profile
   3. Last 4 Digits of a credit card associated with the order
   4. First or Last name on a credit card associated with the order 
2. Select the order to open it.
3. Select Return Items option.4. Select the item(s) being returned.
   1. For items with multiple quantities, you can adjust the quantity being returned by tapping on the quantity box. After that, a Keyboard will prompt, and you can enter in the correct value to refund. In the example below, there were two of the same products, and only one is being refunded.

5. Select Next in the upper right corner to proceed to the confirmation page 
6. To complete the Refund process, select Refund, House Account, or Exchange 
   1. Refund will provide the customer with the dollar amount being returned to the original payment method.   
   2. House Account is like store credit; it will prompt to attach the refund to a Customer Profile where the credit will be stored. 
   3. Exchange places a negative balance in the register and allows you to ring up a different item. The new item value can be lower than, equal to, or greater than the original item price. This will result in a partial refund amount, a zero-balance refund, or the customer can pay the difference if the new item is more expensive.   

7. Select the preferred receipt option.  
    

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Refund a Payment and re-open an order

The steps below will walk you through how to adjust an order after it’s been paid by reopening the order in talech Register. The order will move from Closed back to Open. This is useful when a customer pays with the wrong credit card or tender type.  

Example: Customer paid with his personal card instead of a corporate card.   

1. Navigate to Orders > Closed. Using the magnifying glass in the upper right-hand corner, search for the:  
   1. Order Number 
   2. Customer Name from a Customer Profile 
   3. Last 4 Digits of a credit card associated with the order 
   4. First or Last name on a credit card associated with the order 
2. Select the order to open it.
3. Select Refund Payments option.
4. Select the payment to be refunded then select Next in the upper right-hand corner to proceed to the confirmation page.

5. To complete the Refund process, select Refund and the preferred receipt option. The order has now been moved to an Open Order.

6. Navigate to Orders > Open.
7. Select the order to open it.
8. Now you can tender a different payment type, apply a missing discount, or edit items in the order.  

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Return Items without a receipt

The steps below will walk you through how to Return an item in talech Register without a receipt.  

1. Navigate to Orders > Closed.  
2. Select the rectangle icon in the upper right-hand corner  

3. Select the items the customer is returning, as if you were ringing them up. Then, select the Credit button on the bottom of the order screen.  
4. Confirm the refund amount by selecting Store Credit, Cash Back, or Refund Credit. 
   1. Refund Credit will prompt the customer to insert, swipe or tap a card to refund it to that payment method.  

5. Select the preferred receipt option.  

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