Returns and Refunds on talech Terminal

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

This article will show you how to process a return or refund on talech Terminal either from an existing order/transaction or as a standalone refund.  

In this article

• Return an item from an open order
• Refund and re-open an order
  
• Standalone refunds
  • Process a standalone refund
  • Cancel a standalone refund

Return an item from an open order

Follow these steps to process a return from an existing order. 
 

1. From the dashboard, select Orders.
2. Select the Closed tab.
3. There will be a list of closed transactions, select the order that you want to return. 
4. Select Return at the bottom of the screen. 

5. Put a check mark next to the item(s) that needs to be returned. 

6. Confirm the payment to be refunded (depending on how the customer paid).
7. Select Refund again to process the return.

Refund and re-open an order

Follow these steps to process a refund on a closed order to send it back to the open orders. This is useful if the customer needs to pay with a different payment type, you need to apply a missing discount or edit items in the order.

1. From the dashboard, select Orders.
2. Select the Closed tab.
3. Select the order you want to refund.
4. Select Refund at the bottom.
5. Select the payment to refund.
6. Select Refund again complete the transaction and re-open the order.
7. You can now process the order with a new payment type, apply a discount or edit items in the order.

Standalone refunds

Standalone refunds can be processed independent of a specific order or transaction from the Catalog/Menu, Keypad or an empty Cart. 

Process a standalone refund

1. From the dashboard, select Register.  
2. Use either the Catalog/Menu, Keypad or Cart and select the three dots at the top of the screen. 

3. Select Create Refund at the bottom of the screen. 

4. Select Continue in Refund Mode. 

5. Use the Keypad to enter an amount to be refunded and select Add. Or use the Catalog/Menu to select the items to be refunded.

6. Select Refund at the bottom of the screen. 
7. Verify the amount of the refund is correct and then select Refund. 
8. Insert, swipe, or tap the card to be refunded. 
9. Select the receipt option: text, email, or no receipt. 

Cancel a standalone refund

To go back to Payment Mode once a standalone refund is initiated, follow these steps.  

1. From the Catalog/Menu or Keypad, select the three dots at the top of the screen. 

2. Select Cancel Refund.  

3. Select Continue in Payment Mode.

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Need more help?

• talech training & device support (24/7): 1-888-995-1998
• Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura