Return items with or without receipt

This article covers how to conduct returns both with and without a receipt, exchange, or offer store credit in the talech Register App.

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These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

This article covers how to conduct returns both with and without a receipt, exchange, or offer store credit in the talech Register App. 

In this article 

  • How to Return or Exchange an Item, or offer Store Credit 
  • Return without Receipt 
  • Related Articles 

How to Return or Exchange an Item, or offer Store Credit 

  1. Login to the talech Register app. Select Orders > Closed and search for one of the following:   

  • Order Number   
  • Customer Name from a customer profile   
  • Last 4 digits of the credit card associated with the order  
  • First or Last name on the credit card associated with the order   

talech register app closed orders screen with search bar highlighted  

  1. Select the closed order you need to access and select the Return Items option (depending on employee permissions, this may require an admin/manager approval before proceeding).  

talech register app closed order screen with return items button highlighted  

  1. Select the item(s) being returned.  

  • For items with multiple quantities, adjust the quantity being returned by tapping on the Quantity box.  

talech register app return items confirmation screen with options refund store credit or exchange  

  1. Select Next to choose to refund, offer store credit, or exchange the item(s).  

  • Refund provides the customer with the dollar amount being returned to the original payment method.  
  • Store Credit prints a receipt with a unique barcode for the amount being returned. If there is a customer profile in the database, the store credit is also be applied to the customer profile.  
  • Exchange places a negative balance in the register and allows you to ring up a different item. The new item value can be lower than, equal to, or greater than the original item price. This results in a partial refund amount, a zero-balance refund, or the customer can pay the difference if the new item is more expensive.  

 Return without Receipt 

  1. Login to the talech Register App.  
  2. Select Orders > Closed.  
  3. Select Return Without Receipt in the upper right-hand corner.  

talech register app showing closed order with return without receipt option highlighted  

  1. Select the items the customer is returning as if you were ringing them up.  
  2. Select the Return button on the bottom of the order screen.  

talech register app showing closed order with return button and amount to be returned highlighted  

  1. Select Store Credit, Cash Back, or Refund Credit.  

talech register app displaying return items screen confirming order number, subtotal, discount, taxes and total with refund options store credit cash back and refund credit buttons available  

  1. Select your receipt option.  

talech register app displaying refund receipt with email print and no receipt buttons available 

 

 

 

Need more help?

  • talech training & device support (24/7): 1-888-995-1998
  • Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura

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