These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
Poynt devices are capable of providing the full functionality of a Point of Sale (POS) by downloading the talech app (learn more here talech Register on Poynt). However, it can also function as a simple payment terminal (i.e., credit card reader).
By using the POS bridge software, The Poynt device can connect to an iPad register and serve as a card reader. This is what is referred to to as 'semi-Integrated'.
| Note: Poynt has stopped rolling out updates to the POS bridge software. This configuration is no longer recommended as limited troubleshooting is available to talech support. |
Set Up
A) Installing POS Bridge
POS bridge is the application that connects your Poynt to your talech register app, which allows it to work as a payment terminal.
- From the Poynt home screen, select the Apps icon.
- Select Browse apps.
- Scroll down until you come to POS Bridge. This app will be near the bottom of the list.
- Select the app to install.
B) Setting up as a Card Reader
- Launch the POS terminal app on the Poynt device. It should look like the icon below:
- Login as an Admin to your talech Register.
- Navigate to Back Office > Settings > Card Reader.
- Select Poynt from the Card Reader options in the Back Office.
- A message appears on the Poynt terminal. Select Connect, then confirm in talech.
If this does not work, follow the steps below:
- Ensure the app is updated.
- Navigate to Back Office > Settings > Card Reader.
- Switch to another card reader.
- Log out of the store account in the talech app.
- Force close the talech app.
- Open the POS Bridge app on the Poynt.
- Log back into the store account in the talech app.
- Select Poynt in Back Office > Settings > Card Reader. Now the Poynt should automatically connect.
If the steps above do not work, try the following:
- Ensure the app is updated
- Navigate to Back Office > Settings > Card Reader.
- Switch to another card reader.
- Log out of the store account in the talech app.
- Force close the talech app.
- Open the POS Bridge on the Poynt.
- Log back into the store account in the talech app.
- Select Poynt in Back Office > Settings > Card Reader. The Poynt should automatically connect.
Things to note
- If you log out of the store account in the talech app, this will unpair the reader from talech Register. You will need to repeat the pairing process to reconnect Poynt.
- All of the settings regarding customer signatures, tip prompts, and customer receipt can be configured from the talech Register. The suggested tip amounts on the Poynt terminal are controlled via the Poynt terminal settings.
- All Poynt terminals in the account must be connected to the same wireless network. Separating the terminals for a single account across networks will result in processing and settlement errors.
- Pre-Authorization is not supported by the Poynt in semi-integrated use with talech.
- If you wish to set up a physical cash drawer with your Poynt device, it is recommended that you use an external printer and cash drawer attached to it. You can find a list of our supported printers here Supported Printers.
Set Up tips
In order to set up your Poynt with tips, you will first need to ensure that tips are enabled with your processor. Once this is set up, you can enable tips on your device or from within your Poynt HQ.
From your Poynt device
- Swipe down from the top of your screen to access settings, and select the gear icon.
- Select Business Settings.
- Ensure Enable tips is turned on (the slider should be blue). You can also adjust tip type to change the increment from dollar to percentage, or change your preferred tip settings.
These changes will auto save on the device.
From Poynt HQ
- Log in to your Poynt HQ portal.
- Navigate to Store Settings, and click on Payment Settings tab.
- Ensure that Ask for tips is enabled.
- Configure the settings for your business. You can choose between Smart tips or Custom tips.
Configuration Options with Poynt
| Feature | Managed Via | Details |
|---|---|---|
|
Customer Signature
|
talech Register
|
The 'Skip Signature for orders under X' setting in the talech Register will control whether the customer is prompted for a signature on the Poynt terminal. There is already a skip signature setting on the Poynt terminal. This should be disabled to allow the merchant to always control it through the talech app.
|
|
Tip Prompt
|
talech Register & Poynt terminal
|
talech Register has two customer signature modes:
Sign on paper: The tip and signature lines are printed on the paper receipt. The customer is not prompted to sign or select a tip on the terminal. The server will tip adjust later.
Sign on device: The tip and signature prompts are shown on the Poynt terminal.
Note: the merchant may still choose to skip the signature for orders under a certain amount.
|
|
Suggested Tip Amounts
|
Poynt terminal
|
In order to have Suggested Tip amounts show up in the payment flow, it has to be enabled within the Poynt settings and not within the talech Register settings.
|
|
Customer Receipt
|
talech Register
|
The customer receipt screen is always suppressed on the Poynt terminal. This is done to prevent the user from receiving a payment terminal receipt without the order details.
|
For help with settlement refer to our guide on Settlement on Poynt.
Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura