These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
The advanced cradle for the Poynt 5 is a docking station that can provide charging and receipt printing for your handheld register.
Set Up
The Poynt 5 should automatically detect the cradle, begin charging, and will be ready to print immediately.
Troubleshooting
If the Poynt 5 does not detect the cradle:
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Check that the printer is showing up under the Customer Receipt Printer.
a. Navigate to talech register on Poynt > Back Office > Settings.
b. Ensure that talech Station is showing up under the Customer Receipt Printer section.
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If the printer is not showing up as the talech Station.
a. Ensure that you have a green light on the Poynt terminal when seated in the cradle.
b. If there is no green light, please charge the Poynt 5.
c. Remove from the cradle, and reseat the Poynt 5.
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If step 2 does not work, take the Poynt out of the cradle.
a. Restart the Poynt using the power button at the side.
b. Reinsert the Poynt 5, ensuring there are no blockages or issues with the cradle.
Frequently Asked Questions (FAQ) about the Docking Station
What should I do if my Cradle Dock still does not work after following the steps above?
Reach out to your sales representative, as you may require a replacement.Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura