Surcharging on talech Terminal

Surcharging enables merchants to pass the charge incurred for using credit cards on to their customer.

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These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

Surcharging enables merchants to pass the charge incurred for using credit cards on to their customer. This feature also empowers the customer with the ability to accept these charges or decide on a different method of payment.

 

Notes: talech surcharging is:
  • Only available in the U.S, is limited to credit transactions and can only be charged where applicable by law.
  • Only available to net new merchants, not existing Elavon or talech merchants.
  • Only Compatible with the following:
    • Mobile iOS/Android with Link/2500
    • talech Register Android with Lane 3000
    • talech Register iOS with Link/2500 or Lane 3000
    • talech Terminal
    • Invoicing
    • Online ordering

 

In this article

  • How Surcharging works
  • Refunds and Surcharges

How Surcharging works

  1. When surcharging is enabled on your talech Terminal account, you will simply process an order as usual and select Pay.
  2. Tap credit/debit card as the payment method, then select Charge.
  3. You will then see the tip screen, where the customer can select the tip amount. Any tip entered here will be subject to the subsequent surcharge.
  4. The option to accept or decline the surcharge will appear on the device.
  5. If the customer accepts the surcharge, they will be charged. If they decline, the transaction will cancel for the merchant to select a different payment method.

Refunds and Surcharges

Refunds work the same when your customer has incurred a surcharge as without one.

  1. Select Orders from the talech Terminal dashboard.
  2. Select the transaction for which the customer wishes to perform the refund, then select the item or items.
  3. Continue to the confirmation screen. The surcharge amount won't show on this screen.

 

return items screen with a refund button at the bottom.

 

  1. You will only see the surcharge added to the final refund screen as seen below.

 

refund successful screen with options for receipt.





Need more help?

  • talech training & device support (24/7): 1-888-995-1998
  • Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura

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