Manage Orders

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

Orders are the core of your business. They are why you have a relationship with your customers. This article will show you how to manage your orders from our various platforms (Mobile, Terminal, Register and Web) so you can keep your business operations running smoothly. 

In this article

• Create a new order
• Save an order to return later to complete
  • talech Mobile or talech Terminal
  • talech Register
• Open a saved order
• Search for open or closed orders using order number
• Add a custom item to the order
  • talech Mobile or talech Terminal
  • talech Register
• Edit items in the order
  • talech Mobile or talech Terminal
  • talech Register

Create a new order

Follow these steps to create a new order on your point-of-sale device from your menu or catalog.

1. Go to Register.
2. Select an Item from the menu or catalog to add it to a new open order. 

This order remains open until you complete the checkout process or cancel/delete the order.

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Save an order to return later to complete

You can save open orders and return later to complete the transaction. Follow the steps under the point-of-sale device you are using.

talech Mobile or talech Terminal

1. From the dashboard, select Register.
2. Select Item(s) to be added to the cart.
3. Select the three dots at the top right of the cart screen.
4. Select Save Order.

talech Register

1. From the dashboard, select Register.
2. Select Item(s) to be added to the cart.
3. Tap Save in the top right.

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Open a saved order

Once saved, the order remains in an “open” status. Follow these steps to find and access an open order to edit and/or take payment.  

1. From the dashboard, select Orders.
2. Under the Open Orders tab, select the Order to be edited or paid.
3. Edit any required items, and then select Pay on talech Mobile/talech Terminal or Checkout on talech Register.

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Search for open or closed orders using order number

1. From the dashboard or home screen, select Orders.
2. Select the tab for Open or Closed orders, as applicable.
3. Select the Search Button in the top right of the screen.

4. Enter the Order Number in the Search field.
5. Select Search.

Add a custom item to the order

Follow the steps for the app you are using on your point-of-sale device to add a custom item to the order.

talech Mobile or talech Terminal

1. From the home screen, select Register.
2. On talech Mobile and talech Terminal, select the Keypad.
3. Key in the amount of the item.
4. Select Add. This opens an order and adds the custom item to the cart.
5. Select Pay to begin the checkout process

talech Register

1. On your point-of-sale device, go to Register.
2. Tap Custom Item.

3. Key in the amount of the item using the keypad.
4. Tap Done.
5. Tap Save in the top right corner. This opens an order and adds the custom item to the cart.

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Edit items in the order

Follow the steps for the app you are using on your point-of-sale device to remove, apply a discount to, apply service charges to, or edit quantity of items already added to the order.

talech Mobile or talech Terminal

Remove item

You can do this from either a saved open order (home screen > Orders) or an order you currently have open on the app.

1. From Register > Cart, locate the item that needs removal.
2. Swipe left on the item to remove it.

Apply discount

1. From Register > Cart, select Discount under the Subtotal.
2. Enter in the Percentage or Dollar Value of the discount.
3. Select Done.

Service charges

For additional details on service charges, select here.

Edit quantity

1. From Register > Cart, select the Item to edit.
2. Use the ­– and + buttons to increase or decrease an item number.
3. Select Save.

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talech Register

Remove item

You can do this from either a saved open order (Dashboard > Orders) or an order you currently have open on the app.

1. From Register, locate the item that needs removal from cart on the right.
2. Swipe left on the item > Delete. Or tap the item to open the edit menu and then tap Delete.

Apply discount

1. From Register, tap on the item in the cart to open the edit menu.
2. Select $ or % in the Discount Type field.
3. Tap on $0.00 in the Discount Value field to open the keypad and enter a value for the discount.
4. Tap Done.
5. Tap Save.

Service charges

For additional details on service charges, refer to this article: Service Charges.

Edit quantity

1. From Register, tap on the item in the cart to open the edit menu.
2. Tap on the ­– and + buttons to increase or decrease an item number.
3. Tap Save.

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Need more help?

• talech training & device support (24/7): 1-888-995-1998
• Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura