Fire and Hold Feature

In many busy kitchens, chefs and cooks often need advance notice of what orders are coming down the pipeline.

Orders & Menu FAQ

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

In many busy kitchens, chefs and cooks often need advance notice of what orders are coming down the pipeline. Tickets can be sent to kitchen printers in a Held State, letting cooks know to begin prepping. Waitstaff can then anticipate when guests will be ready for the next course and Fire the ticket at the appropriate time to ensure that guests experience a seamless multi-course meal. 
 

Note: The Fire/Hold feature is available for Premium Restaurant Merchants only. 

 

 

  1. In the talech Register App, go to Back Office > Settings > General. Under the Order section, select Coursing. 

 

talech register app back office general settings with coursing option highlighted   

 

  1. Toggle on Coursing to enable coursing. Turning this on will add a new button in the Register to easily add courses to an order. 
  • Allow Hold and Fire Courses: Allow courses to be sent to kitchen printers in either a Hold or Fire state. 
  • Include Items on Fire Ticket: If toggled on, Fire tickets will contain the items. If off, Fire tickets will only contain the course number. 
  • Prompt for Position/Course when Adding Item: When Register view is set to sort by course, prompt for position. When Register view is set to sort by position, prompt for course. 
  • Default Number of Courses: The default number of courses that appear in the Prompt for Course dialog. 

 

talech register app coursing settings with enable coursing option toggled on  

On the Register

There are a few things to note on the Register: 

  • Use Sort by Course if you will be holding and firing courses. 
  • Fire/Hold button next to each course: Tap this to switch between Fire and Hold. 
  • Add a Course: Tap this to create a new course. 
  • Edit at the bottom: This will be where you can delete an order when fire/hold is activated. 

 

talech register app displaying an open order with 3 courses in held status and option to add a course or edit highlighted  

Order Flow: 

When Prompt for Position/Course when Adding Item is toggled on, the user will be asked to make a selection when tapping items to add to an order. 

 

talech register app new item prompt for position and table with add a position option available  

 

By default, the first item is added to Course 1, and the course is set to Fire. Additional items added to the order will continue to be added to Course 1. 

 

talech register app displaying open order with course one pending fire  
  

Tap Add a Course to create a new course. By default, additional courses will be set to Hold. Tap on the Course Header to switch focus between Courses. 

  • Tap on Fire / Hold in the course header to toggle between the two states. You can also drag & drop items between courses. 

When everything is in its proper course and position, press the Send button to generate order tickets. The items in the order will turn Blue, and the order header will be time stamped with the Fired time. 

 

talech register app displaying open order with course one fired and courses two and three in hold status  

Additional items can be added to a Course that has already been printed. If a course has already been Fired, users will only have the option to FIRE the course. 
In courses that have been Held, the user can choose whether to Fire or continue to Hold. Sending these additional items will result in an order ticket that reads ADD-ON for the additional items. 

 
 

Need more help?

  • talech training & device support (24/7): 1-888-995-1998
  • Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura

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