These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
talech's online ordering feature allows you to open a whole new revenue stream for your business. This article will outline the end-to-end experience for your customer and your staff.
Contact your sales rep to enable online ordering for your account.
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Your customer goes to your online ordering website either on a desktop or mobile device via your 2D code or URL.
- The URL for your website is found within talech.com > Website > Website Settings at the very top in the Website URL field.
- The 2D code for your website is found within talech.com > Website > Website Settings at the bottom in the Promote section.
- Your customer adds items to their cart by selecting them. When they have added their items, they view the cart by selecting it in the top right corner of the screen.
- From the cart, the customer can use the item number dropdowns to add, subtract or remove items. Or if they are ready to proceed to the checkout, they can select Checkout at the bottom.
- From the check-out screen, the customer can customize the following:
Checkout section
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Order Type
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The customer can change to a different order type from the options you have available for your business. You can choose which options are available for the customer from the settings on talech.com. Refer to the Online Ordering Settings article.
The options below will change depending on which order type your customer chooses.
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Table Number
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The customer can select or change the table number if using the Dine In order type.
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Ready Time / Pick Up Time
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The system will calculate the time the order will be ready for pickup or delivery depending on how busy your business is. The customer can also choose to schedule the order for a later time.
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Contact Info
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The customer can add or edit their contact information.
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Add Tip
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The customer can determine what tip they decide to add to their order.
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Apply a Gift Card
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If you have talech Gift Cards, the customer can enter the number on their card or email here to pay for their order.
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Payment
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The customer can select Credit or Debit Card (to pay online) or select to Pay in Store. Payment settings are configured on talech.com. Refer to Online Ordering Settings.
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Your Order section
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Items |
The customer can change the quantity of the items in their order or remove an item.
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Enter Promo Code
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The customer can input a promo code if you have online discount codes set up. Set up discount/promo codes from talech.com > Products > Discounts.
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- Once the order is submitted, the order confirmation screen displays the details and receipt of their order along with an order status bar to help track their order.
The customer also receives a confirmation email from your business with the details of their order, including contact information for your business if there are any issues with their order.
- Once your customer has placed an order, you will receive a notification within Register.
- If the Auto-Approve orders setting in talech.com is turned off, you will have to accept the order by going to Dashboard > Orders > Online.
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From the open orders screen tap on the order to accept or reject the order. If you choose to reject, you can add a reason for the rejection e.g., outside delivery zone.
| Note: You only have the option to reject, accept or send the order if you have the auto-approve orders setting off. Learn more about online ordering settings in this article: Online Ordering Settings. |
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This will trigger another email to the customer confirming that the order has been accepted. It will give them a delivery timeframe or a pickup time frame depending on what type of order it is.
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Still have questions? Or want to learn more? Schedule a call with our talech Onboarding Post Go Live Services group. Let us help you make the most of this feature to benefit your business! Click here to schedule a call: https://go.oncehub.com/talechpostlivehelp. |
Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura