These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
Included with the premium tier and available for an extra fee to standard tier, online ordering is a website for your business. Please contact your sales representative for assistance in adding online ordering to your subscription.
Recent updates have made the online ordering site even more powerful. The new site features a more user and mobile friendly design, faster performance and load times, enhancements to the checkout process and cart, and new order status and receipt pages.
This article will tell you about all the modern features at your fingertips to enable you to do more with your online ordering!
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In this article
- Order scheduling
- Order options
- Contactless dining and curbside pickup support
- Cart visibility and flexibility
- Options at checkout
- Order confirmation page
- Email confirmation and receipt
- eGift
Order scheduling
Customers can easily schedule an order for pickup same-day or for a future date with the enhanced order options menu even if your business is currently closed. Orders placed off hours will be placed in your queue at next opening.
| Note: For retail merchants, the order time is always ASAP. |
The customer selects Schedule Order.
The customer selects a date and time.
Then, the customer continues with their order. Once complete, the order is displayed on your Register > Orders > Online with all the date/time the customer selected.
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Order options
Customers can select from the following default order options, if the options are enabled for your online ordering account, and also any custom options you’ve created:
- Dine In
- Pickup
- Delivery
- Curbside
| Note: For retail merchants, the Order Type selection occurs on the checkout page instead of the Menu page. |
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Contactless dining and curbside pickup support
The customer experience for contactless dining and curbside pickup has been modernized and enhanced.
Contactless dining
Using a custom 2D code you’ve generated on talech.com and placed at your tables, the customer scans the 2D code to open your site. They select Dine In and type the table number.
The customer adds the items to their cart, selects View Order and then Checkout.
After providing payment information, the customer selects Place Order.
The order confirmation screen shows the estimated time the order will be ready as well as an Order Status that provides real-time status updates regarding their order. An email receipt and email confirmation are also sent with additional details.
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Curbside pickup
With a curbside pickup order, the customer selects Curbside from the order menu.
The customer adds their items to the order. Once completed, the customer selects Checkout.
The order confirmation screen provides a status of the customer’s order. After the order is accepted and marked as ready in Register, the order status page displays a Ready status letting the customer know they can pick up their order.
When the customer arrives to pick up their order, they tap the I’M HERE button in the email confirmation from their mobile phone. This alerts you that the customer has arrived. The customer’s phone displays their order number for them to hold up so that you can easily identify the customer.
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Cart visibility and flexibility
The cart overlay allows customers to quickly see what is currently in their cart and edit the cart directly from the overlay without leaving the menu.
Once items are added to the order, the customer selects the cart to open it on the desktop or selects View Order on mobile.
The cart overlay allows the customer to edit the items in the cart, go to the checkout, or return to the menu.
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Options at checkout
From the checkout screen, customers can
- Change the order type
- Change order date and time
- Add their contact information
- Add a tip
- Edit items in their cart
- Enter payment information
- Enter a promo code
Payment options at checkout include Credit or Debit Card, Apply Pay, Pay in Store, or Apply Gift Card, (based on what you’ve allowed in your online ordering settings from talech.com in your store account).
Click Place Order to enter payment details on the pop-up screen.
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Order confirmation page
The order confirmation page provides a receipt of the customer’s order and a real-time order status showing when the order is received, accepted, ready, and completed.
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Email confirmation and receipt
The email confirmation and receipt provide the customer with the details of their order as well as additional instructions based on their order type. For example, if the customer selected a curbside pickup order, instructions are provided in the email to coordinate the pickup.
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eGift
Customers can purchase or check the balance of digital gift cards right from your online ordering site.
Purchase gift cards
Check balance of gift card
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Still have questions? Or want to learn more? Schedule a call with our talech Onboarding Post Go Live Services group. Let us help you make the most of this feature to benefit your business! Click here to schedule a call: https://go.oncehub.com/talechpostlivehelp. |
Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura