These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
This article explains how to void an item from the talech Register App.
If an item is sent to the kitchen by mistake or the customer receives an incorrect item that needs to be removed from their bill, the item can be voided from the ticket.
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To Void an item, swipe left on the item in the order field.
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The ability to void an item will vary depending on the permissions for each employee. If the Void permission is not enabled, the void will require a manager or admin PIN or swipe card.
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Next, select a reason for the void and add additional notes if necessary.
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Every void is recorded in talech. The voided items report will include the following information:
- The employee initiating the void
- The manager approving the void
- Date/Time the void occurred
- The item being voided
- The dollar amount value of the voided item
- The reason the void took place
Refer to Modifying Employee Permissions for details.
Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura