Surcharging on talech register

Lower your business's credit card costs by enabling surcharging, allowing you to pass fees to customers.

Orders & Menu FAQ

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

Lower your business's credit card costs by enabling surcharging, allowing you to pass fees to customers. Customers can then choose to accept these charges or use another payment method.

All your surcharging settings can be configured easily from your talech register back office. 

 

Notes: talech surcharging is:
  • Only available in the U.S, is limited to credit transactions and can only be charged where applicable by law.
  • Only available to net new merchants, not existing Elavon or talech merchants.
  • Only Compatible with the following:
    • Mobile iOS/Android with Link/2500
    • talech Register Android with Lane 3000
    • talech Register iOS with Link/2500 or Lane 3000
    • talech Terminal
    • Invoicing
    • Online ordering

 

In this article

  • How to set up Surcharging
  • How Surcharging works after tip
  • How Surcharging works before tip

How to set up Surcharging 

The surcharge screen is defaulted to appear after the tip. However, you have the option to set your surcharge screen to appear either before the tip prompt or after. This setting is register specific. If you have multiple registers, repeat these steps on each register. 

  1. Log in to your talech app.
  2.  Navigate to select Back Office >Settings > General > scroll to the Signature and Tips section.
  3. Here, you have the option to display the tip prompt before the payment or after it. If you display the tip prompt after, this means your customer will see the surcharge screen then the tip prompt.  
Note: If you select to display the surcharge after the tip, the tip will be included in the surcharge. This means that the customer will pay the 3% surcharge on the total of their order + the tip.  

 

How Surcharging works after tip

  1. Create an order for your customer.
  2. Select Credit as the payment method.  
  3. If you have the Display tip prompt before payment enabled in your back office, the tip prompt displays on the screen. 
  4. Your customer will then see the surcharge and will have the option to accept or decline. 
  • If the customer accepts, they will be charged the order amount, tip and the surcharge. 
  • If the customer declines, they will be brought back to the payment method screen, where they will be able to choose a different payment method. 

How Surcharging works before tip

  1. Create an order for your customer.  
  2. Select Credit as the payment method.  
  3. Your customer will then see the surcharge and will have the option to accept or decline. 
  • If the customer accepts, they will be charged the order amount and surcharge. Then, they will be brought to the tip screen if tips are configured.  
  • If the customer declines, they will be brought back to the payment method screen where they will be able to choose a different payment method.  

Refunds and Surcharging 

If the customer agreed to the surcharge, they receive the surcharge as part of the refund. 

It will appear on the final page displaying the refund (not on the order screen). 

 

Need more help?

  • talech training & device support (24/7): 1-888-995-1998
  • Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura

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