Surcharging on talech Mobile

Lower your business's credit card costs by enabling surcharging, allowing you to pass fees to customers.

Orders & Menu FAQ

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

Lower your business's credit card costs by enabling surcharging, allowing you to pass fees to customers. Customers can then choose to accept these charges or use another payment method.

 

Notes: talech surcharging is:
  • Only available in the U.S, is limited to credit transactions and can only be charged where applicable by law.
  • Only available to net new merchants, not existing Elavon or talech merchants.
  • Only Compatible with the following:
    • Mobile iOS/Android with Link/2500
    • talech Register Android with Lane 3000
    • talech Register iOS with Link/2500 or Lane 3000
    • talech Terminal
    • Invoicing
    • Online ordering

 

In this article

How Surcharging works

  1. When surcharging is enabled on your talech Mobile account, you will simply process an order as usual and select Pay. 
  2. Select credit/debit card as the payment method, then select Charge.
  3. You will then see the tip screen, where the customer can select the tip amount. Any tip entered here will be subject to the subsequent surcharge.
  4. The option to accept or decline the surcharge appears as shown below, depending on the card reader you are using:
  • If you are using a Link 2500 reader, you will see the charge amount on your phone screen along with the prompt to Complete Payment on Reader. Concurrently, your customer will see an option to accept or decline the surcharge on the reader itself (see an example below).

Surcharge Confirmation screen stating You will be assessed a 3% surcharge amount for using a credit card. Options to accept or change card.

  • If you are using a Moby 5500, the option to accept or decline the surcharge will appear on the phone as seen below.
  • If you are using manual card entry on talech Mobile, the option to accept or decline the surcharge will appear on your phone.

 

Accept or decline message for surcharging on Mobile.

 

  1. If the customer accepts the surcharge, they will be charged. If they decline, they will be prompted on the phone to select a different payment method.
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Refunds and Surcharges

Refunds work the same when your customer has incurred a surcharge as without one. 
  1. Select Orders from your talech mobile dashboard. 
  2. Select the transaction for which the customer wishes to perform the refund, then select the item or items.
  3. Continue to the confirmation screen. The surcharge amount won't show on this screen.
  4. You will only see the surcharge added to the final refund screen.
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Need more help?

  • talech training & device support (24/7): 1-888-995-1998
  • Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura

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