These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
There may be instances where a customer uses a pre-paid debit or credit card or gift card, but the card doesn’t have sufficient funds to cover the entire purchase amount. You can accept partial payment for the balance available on the card and then process the remainder of the purchase amount in another form of payment.
This article will show you how partially authorized payments work as well as how returns/refunds work on these types of transactions.
In this article
Partial payments
Processing partial payments
Returns and refunds with partial payments
Open orders
Closed orders
Partial payments
Partial payments occur when a gift card or pre-paid debit card doesn’t have sufficient funds to cover the entire purchase amount for an order. This can happen in two ways.
- Customers are aware of their remaining balance and want to apply it to their order and then use another payment method to complete the purchase.
Example: Order total is $100. The customer’s gift card is for $25. You run the partial payment for $25 which leaves a $75 balance still due.
- Customers are not aware of their remaining balance, and the software alerts you during the checkout process that the payment method has insufficient funds to cover the purchase.
Example: Order total is $100. The customer is not sure how much is left on their gift card. You run the transaction for the full amount. The software alerts you that the card didn’t have sufficient funds and only charged the $12 that was left on the card. A balance of $88 is still due.
Processing partial payments
- Run a transaction as usual with Credit/Debit or Gift Card selected.
- Either input the known remaining balance or run the transaction for the full purchase amount and the software will only charge what’s available on the card.
The remaining balance is displayed under the Payment Received.
- Select an option for the partial payment receipt. The receipt will show the balance still due and the amount paid
- The checkout screen reappears showing the remaining balance. Complete the remaining payment amount with a different payment type.
- The receipt will show the different amounts paid by payment type.
Back to top
Returns and refunds with partial payments
All items must be returned and all payment methods must be refunded with orders that contain partially authorized payments.
- Refunds are issued back to their original payment methods, and the order is re-opened so that a new payment method can be used or the order can be cancelled.
- Returns will return all items and all payments back to their original payment methods.
Open orders
- Go to Orders and select the Open tab.
- Select the order.
- Swipe left on the payment and select Refund. Or use the more options ellipsis in the top right corner and select Refund Payment.
- A popup informs you that the order contains partially approved payments and that all payments will be refunded to their original payment methods. Select Continue and process the return/refund.
| Important! If the order has multiple positions with multiple payments (split bill scenario), don’t process a refund via the order or all payments for all positions will be refunded. Rather process a standalone refund for that specific card. |
Back to top
Closed orders
To return specific items or specific payments, a standalone refund will need to be created rather than using a closed order.
- Go to Orders and select the Closed tab.
- Select the order.
- Select Return or Refund from the options at the bottom.
- A popup informs you that the order contains partially approved payments and that all payments will be refunded to their original payment methods. Select Continue and process the return/refund.
Back to top
Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura