These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
In this article you can find solutions to some common issues associated with the talech Register.
Table of Contents
Reboot the talech Register
Internet/network issues
Reboot your router/modem
Forget and reconnect to WiFi settings
Brightness and sound settings
App re-install
Locate the serial number
Contact support
Blue screen error
Reboot the talech Register
Some issues can be resolved by simply rebooting the talech Register.
- Press and hold the Power button on the back of the merchant facing display until the system menu appears.
- Select Restart from the system menu to reboot the talech Register.
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Internet/network issues
If you’re having issues connecting to the internet, try the following steps to see if it re-establishes your connectivity.
Reboot your router/modem
- Unplug your modem.
- Unplug your WiFi router.
- Wait 60 seconds.
- Plug the modem back in.
- Plug your router back in.
- Wait for the modem and router to regain internet activity.
- Once your modem and router are connected to the internet, reboot your talech Register by pressing and holding the Power button on the back of the merchant facing display until the system menu appears.
- Select Restart and wait for your talech Register to reboot.
If rebooting the router, modem, and talech Register did not solve your network issues, make sure your network meets talech’s requirements. Refer to the talech Network Requirements and Recommendations for more information.
Forget and reconnect to WiFi settings
If you are using WiFi to connect the talech Register to the internet, follow these steps to forget your WiFi network and reconnect.
- Press the Home and Power buttons simultaneously to display the control panel screen.
- Select the Lock icon.
- Type password "talech" and select the checkmark button.
- Select Settings.
- Select Admin.
- Type password "talech" and select the checkmark button again.
- Select and hold the WiFi option until the Network & internet menu appears.
- Select Wi-Fi.
- Select your Wi-Fi connection.
- Select Forget.
- Select your Wi-Fi connection and input your Wi-Fi password to reconnect.
- Select the back arrow.
- Select the X to close the control panel settings and return to talech Register.
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Sound settings
If you are having issues with the sound volume, try adjusting the sound settings directly from the talech Register software.
- Log in to talech Register.
- Select Back Office > Settings > Preferences.
- Use the slider to adjust the Volume to desired level.
Brightness settings
Brightness settings can be accessed from the Quick Settings in the Control Panel.
- Press the Home and Power buttons on the back of the display simultaneously to display the control panel screen.
- Select the Lock icon.
- Type password "talech" and select the checkmark button.
- Select Settings.
- Use the slides to adjust the brightness. You can also adjust the sound from here as well.
- Select the X in the upper-right corner to return to the Register.
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App re-install
If none of these troubleshooting steps resolved your issues, you may need to have the talech Register app re-installed. Please contact support to help you with the re-install. Before contacting, write down the talech Register serial number which you can find with the instructions below.
Locate the serial number
The serial number is located on the back of the talech Register OR visible from the control panel screen.
Located under the home and power buttons on the back of the merchant facing touchscreen is the serial number.
You can also find the serial number on the control panel screen.
- Press the Home and Power buttons located on the back of the merchant facing touchscreen simultaneously to display the control panel screen.
- The serial number is found above the time.
Contact support
With your serial number on hand, contact support to assist you with the app re-install at 1-888-995-1998.
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Blue screen issue
If you are seeing a blue screen with a message, "Content failed to load on device" or "This device has not been setup" or "No content is configured for this device," leave the device plugged in and contact support.
Make sure you have your serial number on hand before contacting support. Follow the steps under App re-install above locate your serial number.
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Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura