Resolve Syncing Issues Between talech.com and talech Register

talech is a cloud-based system.

Troubleshooting FAQ

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

talech is a cloud-based system. Many of your settings, orders, reports, and more will be automatically saved to your talech account in the cloud. Sometimes issues can occur that disrupt the process of syncing information to your talech account.  

This article will outline several options for trying to resolve syncing issues you may experience.

Changes made on talech.com not syncing 

Whenever you make modifications on talech.com, such as changing your menu or adjusting a receipt message, you will need to perform a Store Logout / Login on each of your register devices before the changes will sync to your register(s).   

How to Perform a store logout / login 

Note: Please make sure you know the email and password to log in to your talech account before you attempt this.
  1. On your register device, go to the Dashboard.  
  2. Select the red Sign Out button at the bottom of the screen. This will take you to your PIN sign in screen. 

Register dashboard with store log out button highlighted.
 
  1. Select the power button at the top left of your screen.  

Register PIN login screen with log out button highlighted.
 
  1. Select Log Out on the pop-up message that appears.  

 

Register PIN login screen with log out pop up message.

 

  1. You should now see a login page. Enter your email and password and then select Sign In. 

Once logged in, any modifications you’ve made should now be reflected on your register device.   

Changes still not showing on register after store log out 

If your changes are still not showing up on your register, try the following:  

  1. Make sure your modifications have been saved on talech.com.  
  2. Log out of talech.com and log back in.  
  3. Once you’ve logged back into talech.com, check to see if your changes are still showing up on the website.  
  1. Confirm that your register is connected to the internet.  
  2. Turn your register device off and then back on. 
  3. Perform one more Store logout / login on your register device.  

Your modifications should now be reflected on your register device. If they are still not showing up, please reach out to our support team. See Contact Us - talech Support Options. 

  • If your changes are not reflected on talech.com: 
  1. Attempt to make your changes on talech.com one more time, and make sure you save them. 
  2. Confirm that your register is connected to the internet. 
  3. Turn your register device off and then back on. 
  4. Perform another store logout / login on your register device.  

Your modifications should now be reflected on your register device. If they are still not showing up, please reach out to our support team. See Contact Us - talech Support Options.

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Orders/changes made on one register not syncing to another register 

Sometimes you may create an order or make changes on your register, but they won’t sync to your other register devices. This is most often caused by a network issue, but can also be caused by other things, such as your talech software or iOS / Android version being out of date.  

If you are experiencing a syncing issue like this, make sure that all your registers are running the most up to date talech and iOS / Android versions.  

Changes not syncing 

Some modifications, such as changing certain settings, are device-specific and do not sync to other registers at all. Other changes are not designed to automatically sync with your other devices, so that you have time to finalize the changes before they show up on your other devices. These modifications will need to be synced manually by performing a store logout / login.  

Orders not syncing 

Orders will automatically sync to your talech account when they are created, as well as when any changes are made to the order, such as taking a payment and completing the order. This process can be disrupted when the register device creating/changing the order is experiencing internet connectivity issues.  

Steps to resolve orders/changes not syncing 

  1. Perform a store logout / login on the register(s) that aren’t reflecting your recent orders/changes.  
  2. If your register(s) are still not reflecting your orders/modifications, log into talech.com and check to see if your orders/modifications are listed on the website. 
  •  If your orders/changes are not reflected on talech.com: 
  1. Make sure that the register you made the orders/changes on is connected to the internet.  
  2. Reboot the register device. 
  3. If you made changes, try to save them again. 
  4. Perform a store logout / login. 
  5. Wait at least 5 minutes to give the register time to upload your orders/changes to your talech account. 
  6. Log into talech.com and see if your orders/changes are showing up on the website. If they are, please see the steps below. If they are not, contact our support team. See Contact Us - talech Support Options. 
  • If your orders/modifications are reflected on talech.com:  
  1. Make sure your register devices that aren’t reflecting your orders/changes are connected to the internet.  
  2. Perform one more store logout / login on your register(s). 
  3. If your orders/changes are still not reflected on your register(s), please contact support. See Contact Us - talech Support Options. 
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Need more help?

  • talech training & device support (24/7): 1-888-995-1998
  • Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura

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