These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
The reports on talech.com feature several metrics that allow you to change the data that’s plotted on the line or bar chart. This article will provide the list of metrics and their definitions for the various reports.
What are report metrics?
Within each report there is a Metric dropdown above the line chart. These metrics allow you to change the data that is plotted on the chart to give you different insights into how your business is doing for a given date range or day.
Understand key revenue data points
Here are some overall clarifications of how some of the revenue data is calculated that should help when reviewing your reports.
- Revenue vs. liability: Sources of liability such as gift cards or store credit/house account balances are not marked as revenue until they are redeemed.
- Returns to store credit are not removed from revenue calculations and are counted as actual returns. This shows in the return’s calculations and the net revenue calculations.
- ‘Payments’ vs ‘sales by payment’: ‘Payments’ data relates to payments made at the register or other transactions. ‘Sales by payment’ is sales data figures that are then divided by payment types. They seem similar in name but represent different values.
Definitions
Depending on the report, the metrics vary. Some reports share the same metrics, while others have unique metrics. The following table lists all the metrics used in the reports along with their definitions and the report(s) they are used in.
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Metric
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Definition
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Used in report
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Actual Closing Balance
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Amount in cash and coin entered at the close of the shift.
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Amount Voided
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Dollar value of the void.
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Cash Difference
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The difference between the expected amount in the cash drawer and the actual amount at the end of the shift.
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Discounts
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Total discount amount applied before refund, including rate-based and flat discounts.
The calculation we use for this is:
Net sale discount amount plus refund discount amount.
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Drops
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Amount of cash removed from the cash drawer for safekeeping not associated with a sale.
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Expected Closing Balance
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Amount in cash and coin expected based on all the sales and cash drawer events logged during the shift.
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Gift Card Gross Sales
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Total real value of gift cards sold before refund (gift card item value times gift card quantity).
The calculation we use for this is:
Net gift card value sold plus refund gift card value.
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Gift Card Sales
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Total gift card amount sold before refund, not including the discounted value.
The calculation we use for this is:
Net gift card amount sold plus refund gift card amount.
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Gratuities
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Total gratuity amount charged for the order before refund.
The calculation we use for this is:
Net gratuity amount plus refund gratuity amount.
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Gross Revenue
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Total original sales before refund – does not include discounts, loyalty, gift cards, gratuity, tip and tax.
The calculation we use for this is:
Total sale amount minus taxes minus tips minus gratuity minus gift card amount.
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Loyalties
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Total loyalty amount applied to the order before refund.
The calculation we use for this is:
Net loyalty amount plus refund loyalty amount.
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Net Refund
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Total refunded amount – does not include tax and refunds to store credit.
The calculation we use for this is:
Net refund amount minus tax minus refunds to store credit.
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Net Payment Amount
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Net amounts by credit card type.
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Net Payment Cancelled Amount
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Percent of net payments cancelled by credit card type.
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Net Quantity
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Count of items associated with a Tag – does not include refunded items, gift cards, and items purchased with store credit.
The calculation we use for this is:
Tagged items sold minus refunded items minus gift cards minus items purchased with store credit.
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Net Revenue
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Total net sale revenue after refund, excluding discounts, loyalty, gift cards, gratuity, tip and tax.
The calculation we use for this is:
Net sale amount minus net tax amount minus net gratuity amount minus net gift card amount.
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Net Revenue Per Receipt
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Average net sale revenue (after refund) per order receipt.
The calculation we use for this is:
Net sale revenue divided by count of net sale receipts.
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Net Store Credit
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Net amount of store credit issued and redeemed less any refunded tax values. Will include granted house account balance if applicable.
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Net Taxes
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Net taxes from sales.
The calculation we use for this is:
Sale tax amount minus refund tax amount.
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Net Transactions
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Number of net transactions by credit card type.
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No Sale Count
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Number of times the cash drawer was opened not associated with a sale, drop, pay-in or payout.
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Orders
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Total number of net sale receipts after refund.
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Pay-ins
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Amount of additional cash added to the cash drawer during the shift that does not correspond to a sale.
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Payment Amount
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Gross amounts by credit card type.
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Payment Cancelled Amount
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Percent of cancelled payments by credit card type.
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Payouts
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Amount removed from cash drawer during the shift not associated to a sale. Typically, these are associated with tip outs, inventory, or vendor cash payments.
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Percentage of Net Revenue
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The percentage of overall net revenue attributed to a Tag.
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Profitability
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Amount in profit by item. The cost field for products must be filled out to accurately reflect this metric.
The calculation we use for this is:
Net revenue minus item cost.
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Quantity
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Number of items sold.
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Refund Count
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Total number of refunded orders (refunded items or refunded payments).
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Refund Quantity
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Number of refunds by item.
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Refund Tax Revenue
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Amount of revenue associated with a tax refund.
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Refund Taxes
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Amount of taxes refunded
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Refund Total
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Total of refunds by item.
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Refunded Payment Amount
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Amount of refunds by credit card type.
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Refunded Transactions
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Number of refunds by credit card type.
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Refunds
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Amount in refunds.
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Revenue
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Gross revenue of sales (total sales before refund, excluding discount, loyalty, gift cards, gratuity, tip and tax).
The calculation we use for this is:
Total sale amount minus sale tax amount minus sale tip amount minus sale gratuity amount minus sale gift card amount.
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Sales
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Amount in sales by item.
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Sales
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Amount in sales.
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Shift Opening Balance
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Cash drawer balance at the beginning of the shift.
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Store Credit Receipt Count
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Number of transactions including store credit (total number of receipts including store credit).
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Tax Revenue
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Total tax revenue for each tax rate
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Taxes
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Total sum of taxes collected for each tax rate
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Tips
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Total tip amount paid by the customer. There is no tip refund.
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Total Refund
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Total refunded sale amount.
The calculation we use for this is:
Refunded subtotal minus refunded discount, loyalty, tax, gratuity.
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Transactions
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Number of transactions by credit card type.
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Voided Items
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Count of items voided.
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Voided Orders
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Count of orders with one or more voided items.
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Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura