talech Terminal Update Issue - Reinstall Terminal App

Follow these steps to reinstall the Terminal app.

Troubleshooting FAQ

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

Follow these steps to reinstall the Terminal app. 

 

Important! Do not turn off or navigate away from the update once you begin the TEM CALL process or the app reinstall won’t complete.

 

Note:
  • The device must have 30% or greater battery to complete app updates.  
  • The entire update process can take up to 20 minutes depending on network speeds. 
  • Only the first TEM CALL needs to be manually initiated, the second TEM CALL is automatic.  
  • The first TEM CALL downloads the firmware, the second call downloads the remaining apps, including the most recent version of talech Terminal.  
  • The second call is now displayed on the screen. You can verify if this call is being made by swiping down from the top of the screen to display the notification status. It will display “TEM CALL IN PROGRESS.”  

 

  1. Validate your connection with TEM CALL to Update the App. 
    1. Hold the Power button for 3 seconds. 
    2. Select Services from the pop out menu. 
 
Terminal showing pop out menu on the right. 
 
  1. Select TEM Call. 

TEM Call button on pop up menu. 
 
    1. Select Check for updates.

Terminal showing the TEM Call menu.  

 

  1. The device will run through a process to connect and install applications. A green check mark indicates a successful connection. 
  2. Select CLOSE. 

Terminal showing the TEM call process complete.  
 

 

  1. The app should update within a few minutes, depending on internet speed. 
  2. The device will reboot with a black ring on screen. This is the firmware installation. 
  3. After firmware installation, the device will reboot to the home screen.  
  4. After the second call is completed, the device should reboot and talech Terminal updated to the latest version.
  5. If the talech Terminal app does not automatically launch, swipe left or right on the home screen to locate the Terminal app and tap on it.

 

  1. If the app does not update, follow these steps.  
    1. Press the Home button (middle circle icon at bottom of device).  
    2. Find and select the Settings app.  
    3. Enter password 350000.  
    4. Tap Apps.  
    5. Find and select the Terminal app (app logo will be a blue background with a white T). 
    6. Tap UNINSTALL. 
    7. A confirmation page will appear. Tap OK.  
    8. Re-run the TEM call (step 1 above) to reinstall the app.    

Need more help?

  • talech training & device support (24/7): 1-888-995-1998
  • Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura

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