These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
This article guides you through common troubleshooting related to talech QuickBooks/Xero Integration tool. If you have been experiencing issues with invoices not importing or authentication issues in talech QuickBooks/Xero integration tool, refer to the troubleshooting in this guide.
For any additional insight or recommendations on how to import sales from talech, reach out to your QuickBooks/Xero administrator.
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Symptom
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Cause
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Resolution
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Integration is not communicating between talech and QuickBooks/Xero.
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Invoices are not importing through talech QuickBooks/Xero integration tool
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Follow the steps in the Manually import invoices section below to import the invoices manually.
As a workaround, these steps mirror the behavior that the plugin exhibits when importing invoices.
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Sync fails with error code 500013
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There is an issue with the mapping of talech fields to QuickBooks/Xero fields.
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Payment fields in talech should be mapped to either Type: Bank or to Type: Other current assets.
Refer to the QuickBooks/Xero Mapping Table section below for additional mappings that will sync across talech and QuickBooks/Xero.
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Manually import invoices
Find Revenue
- Log into to talech.com and navigate to Reports.
- Select the Sales Summary report.
- Select a date range to review.
Create an Invoice
To create an invoice, you will need to start a new invoice and add each item in your settings as an item on your invoice.
- Start from the customer center Customers > Customer center > Select the register customer.
- Click on invoices. A new invoice window should show up.
- Update the date to reflect the date for the data import.
- Click on a line in item CODE column, then select an item from the QuickBooks plugin settings.
- Then click on the amount option and enter the amount from your Sales Summary report.
- Continue adding items until done.
Apply Payments
After you have added all the applicable items into the invoice based on the sales for the day. You will need to apply all the payments from the Payments Report on talech.com.
- From the open invoice, click on receive payments.
- Enter the amount from the Payments Report (talech.com > Reports > Payments Report).
- Enter the payment type. If it's a credit card, QuickBooks will ask you to input the credit card type.
- Click Save and Close.
Repeat this step until all your payments have been applied.
QuickBooks/Xero Mapping Table
When experiencing a sync error code 500013, there is a mapped field from talech to QuickBooks/Xero that is not categorized correctly. Refer to the following table to make sure your mappings from talech to QuickBooks/Xero match the fields as shown in each column.
Revenue mappings
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talech
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Account name
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Account type
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Net Revenue
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Sales
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Income
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Service Charges
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Service Charges
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Income
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Tax
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Sales Tax
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Other Current Liability
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Gift Card Sales
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Gift Card
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Other Current Liability
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Store Credit Issued
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Store Credit
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Other Current Liability
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House Account Issued
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House Account
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Other Current Liability
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Tips
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Employee Tips
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Other Current Liability
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Payment mappings
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talech
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Account name
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Account type
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Credit Card
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Credit
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Current Asset
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Cash
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Cash
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Current Asset
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Check
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Check
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Current Asset
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Store Credit
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Store Credit
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Current Liability
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Gift
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Gift Card
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Current Liability
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Other
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Other
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Current Asset
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Overpayment or underpayment
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Customer Deposit
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Current Liability
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Support
- If you cannot find or have lost your login credentials, please use the forgot my password link to reset your password. https://www.talech.com/#/forgot_password.
- You can also reach our support team at support@talech.com, or 888-995-1998.
Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura