These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
This article guide you through troubleshooting your Newland N910.
In this article
Account issues
Accessing Poynt HQ
Manage your business and check sales, etc. From Poynt HQ. See the detail below to establish your account:
- After placing an order for your Poynt device, you will receive a welcome email to create a Poynt HQ login at the email you registered during account creation.
- Click on the link in that Welcome email and create a password.
| Note: This email will come directly from the Poynt manufacturer, not talech. |
Network settings
Connecting to Wi-Fi
talech recommends using Wi-Fi to connect your Newland N910 terminal.
| Note: If using Ethernet, please do not remove the terminal from the dock as this breaks the network connection. |
- Pull down the navbar from the top of the screen.
- Select the Wi-Fi button.
- Select your Wi-Fi name.
- The Wi-Fi connection is required to be secure (WPA or WPA2 and password protected) for payment processing. Direct questions about your network security to your network provider.
Terminal settings
How to set up tips
Set up tips on your Newland N910 device using the Newland N910 device settings.
- Swipe down from the top of the screen on any page and open the settings.
- Select Business Settings.
- Adjust the tip settings for that specific Newland N910 terminal. Tip amounts can be configured for % tip amounts or fixed amounts. Learn more at Poynt’s support site here.
If you have access, you can also configure these tip settings through the Poynt HQ. Follow the guide at Poynt’s support site here.
How do I set the register to default to keypad?
- Log into your talech app on your Newland N910 device.
- Navigate to the Back Office > Settings > General > Default View.
- From this screen under Default App View select Register and under Default Register View select Keypad.
When using default to keypad, it is recommended to set taxes to apply automatically:
- Navigate to the Back Office > Settings > Taxes.
- Select the tax in question that you have set up previously.
- When you select the tax, a new page opens. At the bottom of the screen, you will see Apply to Keypad items. Ensure that there is a blue tick next to it.
- Select Save at the top right of the screen.
Change or reset terminal passcode
Terminal passcodes can be changed on either the device itself or through the Poynt HQ web portal. Passcodes can only be reset but those who have the permissions (usually owners or managers).
- Select the user icon either on the top right-hand corner of the screen, or the menu bar on the bottom. Select the user that needs to be reset.
- Select the Reset Passcode link on the bottom.
- If a user is trying to reset the passcode, but does not have the permission to, they will be prompted to notify the owner to reset the password.
- The owner will receive an email, which will redirect them to reset the passcode for the user.
- If an owner or manager needs to reset their code, clicking on Reset Password will prompt an email reset to them.
Device does not charge when docked
Ensure the outlet has power and the charger is connected.
Ensure the reader is not set into the dock backward.
Cash drawer connected to dock not kicking
This is not a talech supported set up, and this configuration is out of scope for talech´s dedicated support team. talech recommends a printer to cash drawer connection with a cable.
PIN required during boot up process
When a PIN is required during the boot up process - not in the talech app - try either 123456 or 111111.
Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura