Managing orders in Offline Mode

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

If there are internet connectivity issues or problems with your register the connection with the network may be interrupted and your iPad may go into Offline Mode.  

Do not delete the talech app when in offline mode.  

Any transactions done in offline mode will be stored on your register until you connect to the network again and can sync the transactions with our server. If you delete the app while in this mode, you will lose all this information.  

In this article 

• How to check if you are offline  
• Fully supported offline features 
• Limited offline features 
• Features with no access while offline 
• Troubleshooting offline mode  
• Red Cloud 

How to check if you are offline  

While in offline mode and using the register there will be an orange bar that runs across the top of the screen. 
 

You also can check in on the Dashboard page of the talech register what the cloud in the bottom left looks like.  

Fully supported offline features  

• Create/save open orders. These orders are only stored on the iPad that created the order.  
• Process Cash, Check, and Other payment types.  
• Local pre-authorization.  
• Sign in between different employees via PIN screen.  

Limited offline features

• Sign in for users with ‘require clock into access register’ enabled. After attempting to clock in, it will prompt a connection issue, and sign-on will be available. 
• Bypass Cash Drawer Management while offline. The prompt to open cash drawer appears, ‘Openshift’ now allows bypassing to take payments Offline. 
• Changing settings offline will sync when the connection is restored. 
• Open/Closed orders stored locally on iPad. The last iPad to modify an order will be able to view while offline only.  
• Table layout allows to create New Orders and view tables in use.  

Features with no access while offline

• Credit card transactions, tip adjust, and settlement.  
• Integrated electronic gift cards and store credit.  
• Refunds via any type of payment or exchanges.  
• Reports and Customer list.  
• Some General settings.  
• Order syncing between different iPads.  
• Editing Menu/Inventory.  

Troubleshooting offline mode  

1. Force close the register application.  
2. Go to the iPad's Settings > Wi-Fi to check if the iPad is connected to the correct network.  
3. If you're connected to the correct network, make sure you know the Wi-Fi password, then forget the network and reconnect to it by tapping on the blue circle with an i located on the right side.  
4. Open Register and go to Dashboard. If the cloud is still Yellow, tap on it and check if the number of the Pending action is going down. If the actions are decreasing, then the connection has been restored. Clearing the Pending Actions may take some time.  
5. If the problem persists, contact your network support and or internet service provider to troubleshoot your connection.  

Red Cloud

This means that there was an error saving data. To find out which actions failed, follow these steps:   

1. From Register > Dashboard > Select the Red Cloud (bottom left corner).  
2. This will state the action(s) that failed to save. It is recommended you manually record what these actions are. Once you clear them, they will be irretrievable.
3. To clear these errors, there is a button labeled Log and Clear Orders. This will erase the failed action(s) and set your application back to its normal state. It is highly recommended to contact our support staff so we can open an investigation to see what occurred.

Need more help?

• talech training & device support (24/7): 1-888-995-1998
• Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura