When transactions are disputed by a cardholder or issuer, you may enter a chargeback process. Elavon and Paytura can help you manage and avoid chargebacks while maintaining card scheme compliance and customer confidence.
If a chargeback occurs, you will be notified via letter, fax, or email based on preferences selected during account setup. The notice includes chargeback details and next steps. You can also view chargebacks in My Payments Insider reports.
To start the dispute process, contact the Elavon Chargeback team:
- Phone: 1-866-600-5008
- Email: chgback@elavon.com
Paytura can help you prepare documentation—call 1-855-4-PAYTURA for guidance.